Elixore

Privacy Policy

Effective Date: 2025-May-20

Elixore (“Elixore”, “we”, “our”, or “us”) is a U.S.-based skincare brand dedicated to providing high-quality, science-backed skincare solutions. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at https://www.elixore.com, engage with us, or use our services — regardless of your country of residence.

We are committed to complying with global privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), Australia’s Privacy Act, and other applicable laws.

1. Information We Collect

a. Information You Provide:

We collect information you choose to provide directly:

  • Name

  • Email address

  • Product reviews or contact form submissions

  • Newsletter subscription details

We do NOT collect:

  • Phone numbers

  • Shipping or billing addresses

  • Credit card or payment information
    (Payments are handled securely by third-party platforms like Amazon or PayPal.)

b. Automatically Collected Information:

When you visit our site, we may collect:

  • IP address and geolocation (approximate)

  • Device type, browser, and OS

  • Browsing behavior (pages viewed, clicks, time on site)

  • Referring URLs

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Respond to your inquiries or feedback

  • Improve our website, content, and services

  • Monitor usage and enhance user experience

  • Ensure website security and prevent fraud

  • Send marketing emails, newsletters, and promotional content (including discounts, offers, and product launches) — only if you have opted in

  • Send coupons or vouchers via email for special events, campaigns, or exclusive customer rewards

  • Comply with legal or regulatory obligations

📝 Note: You can opt out of promotional communications at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us at care@elixore.com.

We do not use your data for profiling or automated decision-making.

3. Legal Bases for Processing

If you are located in the EU, UK, or similar jurisdictions, we rely on the following legal bases:

  • Consent (for email marketing or non-essential cookies)

  • Legitimate interests (website improvements, analytics)

  • Legal obligations (when required by law)

4. Sharing Your Data

We never sell your personal data.

We may share limited data with:

  • Analytics providers (e.g., Google Analytics)

  • Email platforms (e.g., Mailchimp or Brevo), if you opt in

  • Security services (e.g., Google reCAPTCHA)

These providers are contractually obligated to protect your data.

5. International Data Transfers

As a U.S.-based business, your information may be transferred to and processed in the United States and other countries. Where required by law, we implement appropriate safeguards (e.g., Standard Contractual Clauses for EU data transfers).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data (“right to be forgotten”)

  • Object to certain uses of your data

  • Withdraw your consent at any time

  • File a complaint with a data protection authority

To make a request, email us at: privacy@elixore.com

7. Cookies & Tracking Technologies

We use cookies to:

  • Analyze traffic and site usage (via Google Analytics)

  • Prevent spam and abuse (via Google reCAPTCHA)

  • Embed third-party media (e.g., YouTube)

You may manage your preferences using your browser settings or via our [Cookie Settings Panel].

8. Data Retention

We retain your information only as long as necessary for:

  • Providing our services

  • Meeting legal and regulatory obligations

  • Internal analysis and improvements

9. Security Practices

We use secure technologies (including SSL encryption) and follow industry best practices to protect your information from unauthorized access, loss, or misuse.

10. Children’s Privacy

Elixore does not knowingly collect or solicit personal data from anyone under the age of 16. If you believe a child has submitted data to us, please contact us immediately.

11. Third-Party Services

Our website may link to or embed content from third-party platforms (such as YouTube, Amazon, or Instagram). These services have their own privacy practices, which we do not control. Please review their policies before submitting data.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, legal requirements, or website functionality. When we do, we will revise the “Effective Date” at the top. Material changes may also be announced via a banner or email.

13. Contact Us

If you have any questions, requests, or concerns related to your privacy, contact us at:

Elixore Skincare
Email: care@elixore.com
Website: https://www.elixore.com
United States